Charismatic Communication: Words that Lose Hearts - Part 2 Unconscious Leakage

OOPS, WRONG PRIORITIESThe executive in chargewas only trying to help." reads as follows:only =
of your conscious mind has to go to lunch sometimes,attempt to minimise, trivialise, or discount
or may otherwise be occupied. Review the followinginvolvement.trying = lack of commitment, little
quote and you may begin to wonder if the CEO of thisexpectation of success, or lack of real intention to
speaker's conscious mind hadn't taken a week'sassist in the resolution of the issue or problem.Review
holiday:"I put everything on the line for this chance tothe following quotes and intuit their real meaning."We're
show what I was really made of: my reputation, mymerely trying to create a level playing field.""What
job, my house, my financial future, the kid's welfare, thewe're trying to do is balance the interests of the timber
man I've have been married to for fifteen years..."Here,industry with those of the environmental lobby.""I can
the speaker's unconscious leakage turns into a torrent.only put your proposal to cabinet and test its
Adopt the position of the man married to the speakerreaction.""We are trying to resolve a difficult
for the past fifteen years. How do you imagine yousituation"You may have intuited deeper meanings
would respond to this wonderful tale of womanlysimilar to the following:"We are covering up our callous
courage? Would you be inspired to spend the nextdisregard for the human misery caused by our policies
fifteen years with her, or would fifteen minutes beby presenting a level playing field as self-evident
about as much as you could take?We may notimperative.""We know we don't have a hope in hell of
articulate our priorities exactly in the order embracedachieving an equitable balance of interests but we
at the deeper unconscious level, but in the abovehave to be seen to be making an attempt. ""I am not
example the extremes are so clearly delineated thatcommitted to helping you but will go through the
it's patently obvious the speaker would rarely, if ever,motions. ""We have little confidence in our ability and
put her family first. Adding insult to injury, the speakerare softening you all up for an inevitable
unconsciously 'leaked' her emotional distance from herdisappointment."Notice how frequently public figures
husband. "My" as you know implies closeness. Theuse words like "try" and "only" and begin to appreciate
combination of turning her children into "the kids", herat a deeper level how you get a sense or feeling of a
husband into "the man", and the passive language thatlack of commitment to what they're saying. It's
follows is a certain indication of negligent parenting andamazing, isn't it, that seemingly intelligent beings can't
a dead marriage.Be careful in listing priorities. There areimagine that you sense when they're wriggling out of
times in public and vocational life where you will needmaking clear promises and assurances or setting you
to understand and embrace the priorities of yourup for a lack of success down the track.Charismatic
stakeholders and colleagues.I 'LL TRY, NOT!There's ancommunicators understand that pretending to commit
old saying that goes, "If you only try, you'll only fail."to something helps whittle away the credulity quotient
Because the phrase "only try" is so embedded in ourof their listeners. The key to maintaining your
linguistic culture, the author probably added the secondaudience's credulity quotient in contexts such as the
"only" to the statement in order to drive home the pointabove is to make clear statements about what you
being made. "Only" is a word that minimises orcan and will do:In place of try, say what will specifically
discounts the meaning of the words or ideas thatdo.list the things you will do in sequenceconsider telling
follow it. In the case of "only fail" the language instructspeople how you will do italert people to possible
the listener to view failure as trivial ordifficultiesassess the likelihood of successrather than
inconsequential.The words "merely" and "just" also"make every effort", say what the effort will
devalue the words and ideas that follow them in manybeCommitment is a key factor in the attribution of
contexts. "I was merely saying what I thought" revealscharismatic qualities. In becoming a person who does
an attempt to minimise either guilt or responsibility andmuch more than "try" you will begin to earn a
in some cases to transfer blame.The word "try" isreputation as someone who is trustworthy and whom
code for expectation of failure. This word enjoys suchcan be relied upon to give clear, unequivocal
ubiquitous usage that few listeners would everassurances that people can act on.(c) Desmond
interpret it at the deeper unconscious level to meanGuilfoyle 2004 - 2006Desmond Guilfoyle in an award
anything other than a signal of impendingwinning commentator on influence, persuasion and
disappointment or lack of success. Put "try" and "just",charisma. He has written three books on those
"only", or "merely" together and you send a potentsubjects and his book 'The Charisma Effect' has been
signal to listeners of dubious motives and doubtfulpublished in seven languages around the globe.
resolve.Linguistically deconstructed, the statement "I