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Charismatic Communication: Words that Lose Hearts - Part 2 Unconscious Leakage

OOPS, WRONG PRIORITIESThe executive in chargeresolve.Linguistically deconstructed, the
of your conscious mind has to go to lunchstatement "I was only trying to help." reads
sometimes, or may otherwise be occupied.as follows:only = attempt to minimise,
Review the following quote and you may begintrivialise, or discount involvement.trying =
to wonder if the CEO of this speaker'slack of commitment, little expectation of
conscious mind hadn't taken a week'ssuccess, or lack of real intention to assist
holiday:"I put everything on the line forin the resolution of the issue or
this chance to show what I was really madeproblem.Review the following quotes and
of: my reputation, my job, my house, myintuit their real meaning."We're merely
financial future, the kid's welfare, the mantrying to create a level playing field.""What
I've have been married to for fifteenwe're trying to do is balance the interests
years..."Here, the speaker's unconsciousof the timber industry with those of the
leakage turns into a torrent. Adopt theenvironmental lobby.""I can only put your
position of the man married to the speakerproposal to cabinet and test its
for the past fifteen years. How do youreaction.""We are trying to resolve a
imagine you would respond to this wonderfuldifficult situation"You may have intuited
tale of womanly courage? Would you bedeeper meanings similar to the following:"We
inspired to spend the next fifteen years withare covering up our callous disregard for the
her, or would fifteen minutes be about ashuman misery caused by our policies by
much as you could take?We may not articulatepresenting a level playing field as
our priorities exactly in the order embracedself-evident imperative.""We know we don't
at the deeper unconscious level, but in thehave a hope in hell of achieving an equitable
above example the extremes are so clearlybalance of interests but we have to be seen
delineated that it's patently obvious theto be making an attempt. ""I am not committed
speaker would rarely, if ever, put her familyto helping you but will go through the
first. Adding insult to injury, the speakermotions. ""We have little confidence in our
unconsciously 'leaked' her emotional distanceability and are softening you all up for an
from her husband. "My" as you know impliesinevitable disappointment."Notice how
closeness. The combination of turning herfrequently public figures use words like
children into "the kids", her husband into"try" and "only" and begin to appreciate at a
"the man", and the passive language thatdeeper level how you get a sense or feeling
follows is a certain indication of negligentof a lack of commitment to what they're
parenting and a dead marriage.Be careful insaying. It's amazing, isn't it, that
listing priorities. There are times in publicseemingly intelligent beings can't imagine
and vocational life where you will need tothat you sense when they're wriggling out of
understand and embrace the priorities of yourmaking clear promises and assurances or
stakeholders and colleagues.I 'LL TRY,setting you up for a lack of success down the
NOT!There's an old saying that goes, "If youtrack.Charismatic communicators understand
only try, you'll only fail." Because thethat pretending to commit to something helps
phrase "only try" is so embedded in ourwhittle away the credulity quotient of their
linguistic culture, the author probably addedlisteners. The key to maintaining your
the second "only" to the statement in orderaudience's credulity quotient in contexts
to drive home the point being made. "Only" issuch as the above is to make clear statements
a word that minimises or discounts theabout what you can and will do:In place of
meaning of the words or ideas that follow it.try, say what will specifically do.list the
In the case of "only fail" the languagethings you will do in sequenceconsider
instructs the listener to view failure astelling people how you will do italert people
trivial or inconsequential.The words "merely"to possible difficultiesassess the likelihood
and "just" also devalue the words and ideasof successrather than "make every effort",
that follow them in many contexts. "I wassay what the effort will beCommitment is a
merely saying what I thought" reveals ankey factor in the attribution of charismatic
attempt to minimise either guilt orqualities. In becoming a person who does much
responsibility and in some cases to transfermore than "try" you will begin to earn a
blame.The word "try" is code for expectationreputation as someone who is trustworthy and
of failure. This word enjoys such ubiquitouswhom can be relied upon to give clear,
usage that few listeners would ever interpretunequivocal assurances that people can act
it at the deeper unconscious level to meanon.(c) Desmond Guilfoyle 2004 - 2006Desmond
anything other than a signal of impendingGuilfoyle in an award winning commentator on
disappointment or lack of success. Put "try"influence, persuasion and charisma. He has
and "just", "only", or "merely" together andwritten three books on those subjects and his
you send a potent signal to listeners ofbook 'The Charisma Effect' has been published
dubious motives and doubtfulin seven languages around the globe.



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